Terms of Service

1. Acceptance of Terms

By accessing or using the Medaxis Solutions LLC website (the "Site") or our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. About Our Services

Medaxis Solutions LLC provides durable medical equipment (DME) including mobility equipment, orthopedic braces, and related products and services across the United States. We help patients verify insurance coverage, coordinate with their healthcare providers, and deliver high-quality medical equipment.

3. Not Medical Advice

Important: The information on this Site is provided for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician or qualified healthcare provider regarding any medical condition or before using any medical equipment.

4. Eligibility

You must be at least 18 years old, or have the consent of a parent or legal guardian, to use our services. By using our services, you represent that you meet these requirements and that all information you provide is accurate, current, and complete.

5. Orders & Equipment Requests

• Submitting a request through our website does not constitute a confirmed order. All requests are subject to acceptance by Medaxis Solutions and confirmation of product availability, insurance coverage (if applicable), and other eligibility requirements.
• We reserve the right to refuse, cancel, or limit any order at our discretion, including in the event of inaccurate information, suspected fraud, or product unavailability.
• Pricing, availability, and product descriptions are subject to change without notice.

6. Prescriptions & Insurance

Certain products may require a valid prescription from a licensed healthcare provider. By submitting a request, you authorize Medaxis Solutions to contact your healthcare provider and insurance company as necessary to verify benefits and obtain documentation required to fulfill your order. You are responsible for any amounts not covered by insurance, including copays, deductibles, and ineligible services.

7. Shipping & Delivery

We ship to all 50 U.S. states. Standard delivery typically takes 2–5 business days after your order is processed, though times may vary based on product, location, insurance verification, and shipping carrier delays. Title and risk of loss pass to you upon delivery to the carrier or, where applicable, your address.

8. Returns & Refunds

If you do not receive your equipment, if it arrives damaged, or if you are unsatisfied with the product, please contact us as soon as possible. Please allow up to 7 business days from the time you notify us for our team to investigate and resolve the issue via replacement, exchange, refund, or other remedy as appropriate. For full details, see our Returns & Refund Policy.

9. Warranties & Disclaimers

Our products are covered by the manufacturer's warranty, if any. Except as expressly stated, the Site and our services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the maximum extent permitted by law, Medaxis Solutions disclaims all warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

10. Limitation of Liability

To the maximum extent permitted by law, Medaxis Solutions, its owners, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the Site or services — even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or relating to these Terms or our services will not exceed the amount paid by you for the product or service giving rise to the claim.

11. Intellectual Property

All content on this Site — including text, graphics, logos, images, and software — is the property of Medaxis Solutions LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works without our prior written permission.

12. User Conduct

When using our Site, you agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms.
• Submit false, misleading, or fraudulent information.
• Attempt to gain unauthorized access to any part of the Site or interfere with its operation.
• Use automated tools (bots, scrapers) to access or collect information from the Site without our written consent.

13. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or our services shall be brought exclusively in the state or federal courts located in Riverside County, California, and you consent to the personal jurisdiction of those courts.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we'll revise the "Last updated" date above. Continued use of the Site after any change constitutes acceptance of the updated Terms.

16. Contact

If you have questions about these Terms, contact us: