Privacy Policy

1. Introduction

Medaxis Solutions LLC ("Medaxis Solutions," "we," "us," or "our") respects your privacy and is committed to protecting it. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, submit an equipment request, or otherwise interact with our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our services.

Information you provide

• Contact information: first and last name, email address, phone number, and mailing address.
• Health & insurance information: the type of equipment you need, prescription details (if you share them), insurance provider, and any additional medical context you provide.
• Communications: messages, requests, and other information you share when you contact us or submit our request form.

Information collected automatically

• Device information (browser type, operating system, device type).
• Usage information (pages visited, time on site, referring URL).
• IP address and general location data.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your equipment requests.
• Verify insurance benefits and coordinate with your healthcare provider.
• Communicate with you about your order, including shipping, delivery, and follow-up support.
• Respond to your questions, comments, or service requests.
• Improve our website, products, and customer experience.
• Comply with legal obligations and applicable regulations.
• Detect, prevent, or address fraud, abuse, or security incidents.

4. How We Share Information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers: with vendors who help us operate our business — for example, shipping carriers, payment processors, hosting providers, and insurance billing partners — strictly for the purpose of delivering our services.
• Healthcare providers and insurance companies: to verify benefits, obtain prescriptions, and process claims on your behalf.
• Legal & safety: when required by law, subpoena, court order, or to protect the rights, property, or safety of Medaxis Solutions, our customers, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of business assets.
• With your consent: for any other purpose disclosed to you with your permission.

5. Health Information & HIPAA

Protected Health Information (PHI): To the extent Medaxis Solutions handles Protected Health Information under the Health Insurance Portability and Accountability Act (HIPAA), we maintain administrative, technical, and physical safeguards to protect that information in accordance with applicable law. PHI is used and disclosed only as permitted by HIPAA or as authorized by you.

If you have questions about how your health information is handled, contact us using the information at the bottom of this page.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, analyze site traffic, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

7. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect the information we collect. No method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security, but we work hard to protect your information.

8. Your Rights & Choices

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you.
• Request that we correct or delete your personal information.
• Opt out of certain uses or disclosures of your information.
• Withdraw consent (where processing is based on consent).

To exercise any of these rights, contact us at admin@medaxissolutions.org. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above. Significant changes may also be communicated through our website or email. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: